The Services constitute a technology platform that enables users (“Members”) of the Website or the Application to arrange and schedule independent drivers and/or vehicle operators (“Drivers”).
TYPES OF PERSONAL INFORMATION WE COLLECT
The term “personal information” means information about an identifiable individual, including name, address, email address, and other information relating to an individual.
We collect the following types of personal information:
- Member profile information, which may include, but is not limited to: name, email address, address, telephone number, birthday, gender, etc.;
- Member vehicle information, which may include, but is not limited to: make, model, colour, license plate number, etc.;
- Driver profile information, which may include, but is not limited to: name, email address, address, telephone number, emergency contact information, birthday, gender, picture, languages spoken, driver’s license information, claim history, citizenship and/or legal status, driving abilities;
- payment information, which may include, but is not limited to: Member credit card information and Driver bank account information;
- trip information, which may include, but is not limited to: GPS location and information regarding pick up and drop off locations, etc.; and
- device and traffic information, which may include, but is not limited to: IP (Internet protocol) addresses, hardware model, operating system and version, call and short message service (sms) data, date and time of access, geolocation information, page requests, browser type and error logs, etc.
When You elect to register for the Services, You will be required to provide us with Your profile information. Members may provide us with additional personal information, such as (a) a picture, (b) emergency contact information and (c) information regarding preferences, such as preferred language and any special needs. Drivers may also provide us with additional personal information, such as additional languages spoken. None of this information is required for Members and Drivers to use our Services, the Website or the Application. However, if Members and/or Drivers decide not to provide such information, Members and/or Drivers may not be able to take full advantage of all of the features of our Services, the Website and/or the Application.
If You are a Member and decide to share a trip with a friend, we will also collect the contact information of Your friend. You represent and warrant that You have the authority to provide us with any such contact information.
HOW WE USE PERSONAL INFORMATION
We use Your profile information to (a) create Your account during the registration process, (b) determine Your eligibility for a Kater account, and (c) manage Your Kater account.
We use Member and Driver profile information, Member vehicle information, trip information, and Members’ friends’ contact information to help us efficiently provide the Services, including to connect Members and Drivers. Only certain Member personal information, such as name and type of vehicle (i.e. sedan, SUV, etc.) is shown to Drivers who are bidding on a trip. Additional personal information, such as trip information, is only shown to the Driver who is booked and scheduled for the trip.
We also use Your personal information to contact You in connection with Your transactions and other activities on the Website and the Application.
We use payment information to facilitate billing to and payments from Members for use of the Services and related charges as described in the Website and the Application and to facilitate payments to Drivers. Drivers cannot see Members’ payment information.
We use the device and traffic information in aggregate form, rather than on an individual basis, to help us understand Website and Application activity and to monitor and improve our Services, the Website and the Application. We may also use Your personal information to track Your compliance with our policies and terms.
We may use also use Your personal information to tailor our Services, the Website and the Application to Your interests.
Feedback, Questions and Comments
You may also provide us with feedback or a comment, question or complaint. We use this information to respond to You and may retain this information to assist You in the future. We also may use Your feedback, comments, questions or complaints to monitor and improve our Services, the Website and the Application. Members may only see ratings for Drivers and Drivers may only see ratings for Members within the Application.
Surveys, Polls and Customer Research
From time to time, we may offer You the opportunity to participate in one of our surveys, polls or other customer research. The information obtained through our surveys and customer research is used in an aggregated form. We use this information to help us understand Website and Application activity and/or to enhance our product and service offerings, promotions and events.
From time to time, we may also use Your personal information to send You email or other communications that may be of interest to You and to tailor communications to Your interests. You may opt out of any communications, other than communications necessary as part of any Services You use, by contacting us as set out in the “How to Contact Us” section below.
Tracer Tags and Web Beacons
You can choose to opt out of receiving tailored advertising from Google by visiting Google’s Advertising – Privacy & Terms page: http://www.google.com/privacy_ads.html. If You opt out of receiving tailored advertising from these third parties, You may still see Kater ads on other websites, but those ads will not be customized by the companies that You opt out of and Kater may continue to customize Your experience on our Website using cookies.
Contests and Promotions
From time to time, we may offer You the opportunity to enter a contest or participate in a promotion, and we may collect Your name, address, phone number, email address, age, gender and other information. We use this information to administer Your participation in the contest or promotion. If a contest or promotion is jointly offered or sponsored by us and one or third parties, Your personal information may be shared with such third parties. By entering the contest or participating in the promotion, You consent to us providing Your personal information to those third parties. We do not control how such third parties may use, disclose, secure and otherwise treat Your personal information, and recommend You review their respective privacy statements and notices.
DISCLOSURE OF PERSONAL INFORMATION
We will not disclose, trade, rent, sell or otherwise transfer Your personal information without Your consent, except as set out below.
Service Providers, Links and Third Party Integration
We make certain of Your personal information available to our service providers who provide services on our behalf, such as payment processing and email origination. Our service providers are given the information they need to perform their designated functions. We authorize them to use Your personal information only as necessary to provide these services to us and do not authorize them to use or disclose personal information for their own marketing or other purposes. For additional information about the manner in which our service providers treat Your personal information, contact us by email at firstname.lastname@example.org.
We may also share certain of Your personal information, such as gender and trip information, with advertisers on an anonymous and aggregated basis. We may do this is to increase the likelihood that our advertisers’ goods and services will appeal to You as a user of the Services, the Website and the Application. Please note that when You respond to an advertisement that is targeted to a demographic group, if You decide to give the advertiser Your personal information, then the advertiser may be able to identify You as being a member of that demographic group.
Sale of a Business
We may transfer any information we have about You as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Kater or as part of a corporate reorganization or stock sale or other change in corporate control.
We and our service providers may provide Your personal information in response to a search warrant or other legally valid enquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable Canadian, United States or other law. We may also disclose personal information where necessary for the establishment, exercise or defense of legal claims or to prevent actual or suspected loss or harm to persons or property.
Your personal information may be processed by our service providers in the United States or other jurisdictions, WHERE IT MAY BE SUBJECT TO THE LAWS OF THAT JURISDICTION, INCLUDING LAWS REGARDING THE DISCLOSURE OF PERSONAL INFORMATION TO GOVERNMENT AUTHORITIES.
HOW WE SAFEGUARD PERSONAL INFORMATION
We maintain safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.
While Kater makes good faith efforts to safeguard Your personal information and to secure Your data during use of the Services, the Website and/or the Application, no transmission of data over the Internet, wireless network, or any other public network can be guaranteed to be 100% secure. In addition, if You are visiting, using or interacting with our Website or the Application from a country other than Canada, Your communication with us through the Website or the Application will necessarily result in the transfer of information across international boundaries. Kater cannot ensure or warrant the security of any information that You transmit to us and we do not take any responsibility for any breach that may occur.
IS INFORMATION COLLECTED FROM CHILDREN?
The Services, the Website and the Application are not directed to children, whom Kater defines as under nineteen (19) years of age, and we do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will immediately delete that child’s personal information. Also, if any parent or guardian of a child is aware that a child has provided us with personal information, we ask that the parent or guardian contact us.
RETENTION OF PERSONAL INFORMATION
We retain personal information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
UPDATING YOUR PERSONAL INFORMATION
You have the right to access, update, and correct inaccuracies in Your personal information in our custody and control, subject to limited exceptions prescribed by applicable laws. You may do so directly by updating Your member account profile or by emailing us at email@example.com.
HOW TO CONTACT US