CSR/Driver Trainer

Location: Surrey, BC
Type: Full Time

CSR/Driver Trainer

What is Kater?
Kater is a fresh new startup located in Surrey, B.C. With an app launched March 2016, Kater wants users to make use of an asset they already have – their own vehicle – to get exactly where they need to go without having to deal with the hassles and costs of driving. The comprehensive Kater app allows customers to easily hire a personal chauffeur to drive them in their own car.

Since March we have had a steady growth in number of trips booked, our user retention rate is 93%, and as we shift from our beta testing stage to our official launch we look to expand to other Canadian cities and beyond within the year.

Who we are:
We are a young, dynamic group of individuals, passionate about turning an unserved and undeveloped market into a global success. Our parent company Monark allows us to leverage the skills, connections and expertise to quickly grow and implement our vision.

What we are looking for:
We are looking for a Customer Service Representative/Driver Onboarding Trainer with excellent communication skills and a passion for customer service. As a trainer, you would conduct and facilitate Kater’s Driver Onboarding, communicate changes/service updates to drivers, and assist in designing/developing training programs.

As a Customer Service Representative, your responsibilities include day to day customer service tasks including answering calls/e-mails, basic app troubleshooting with clients, and upholding high customer service standards.

These are some things we will expect:
We are a growing local technology company and are looking for a motivated individual who is looking to learn and gain lots of experience. Here are some key skills you are expected to have:

  • 1-2 years of experience as a trainer
  • Customer service experience
  • Excellent communication and writing skills
  • Assist in designing/delivering training programs during driver onboarding
  • Answering questions about the service/training content
  • Proficient in Word/Excel/PowerPoint/MS Office
  • Professional, positive, and can-do attitude

Benefits:

  • Competitive wages.
  • Medical, dental and vision benefits after 90 days.
  • Free lunch every two weeks.

Connect with Kater

Write to us

Email info@kater.com

Let’s hear from you

Call 1-800-501-5519

Customer Service Hours

Monday-Friday: 9am-8pm
Saturday-Sunday: 10am-8pm