General CSR

Location: Surrey, BC
Type: Full Time

General CSR

What is Kater?
Kater is a fresh new startup located in Surrey, B.C. With an app launched March 2016, Kater wants users to make use of an asset they already have – their own vehicle – to get exactly where they need to go without having to deal with the hassles and costs of driving. The comprehensive Kater app allows customers to easily hire a personal chauffeur to drive them in their own car.

Since March we have had a steady growth in number of trips booked, our user retention rate is 93%, and as we shift from our beta testing stage to our official launch we look to expand to other Canadian cities and beyond within the year.

Who we are:
We are a young, dynamic group of individuals, passionate about turning an unserved and undeveloped market into a global success. Our parent company Monark allows us to leverage the skills, connections and expertise to quickly grow and implement our vision.

What we are looking for:
We are looking for a Customer Service Representative who is hardworking and passionate about providing excellent customer service. Responsibilities include answering calls/e-mails, basic app troubleshooting with clients, and upholding high customer service standards. You will be communicating with clients as well as drivers and it is essential to answer their questions quickly and professionally.

These are some things we will expect:
We are a growing local technology company and are looking for a motivated individual who is looking to learn and gain lots of experience. Here are some key skills you are expected to have:

  • Customer service experience
  • Excellent communication and writing skills
  • Experience in Word/Excel/PowerPoint/MS Office
  • Strong work ethic
  • Professional, positive, and can-do attitude.


  • Competitive wages.
  • Medical, dental and vision benefits after 90 days.
  • Free lunch every two weeks.

Connect with Kater

Write to us


Let’s hear from you

Call 1-800-501-5519

Customer Service Hours

Monday-Friday: 9am-8pm
Saturday-Sunday: 10am-8pm