Frequently Asked Questions
Are you guys like Uber?
Like Uber we connect customers with drivers. Unlike Uber, Kater customers are driven in the comfort of their own vehicle. This means customers can sit back and relax in their own car knowing that a professional, vetted driver is navigating them around the city.
Why should I use Kater?
Kater is a low cost per hour booking service. If you are carpooling with friends, traveling between cities, going from meeting to meeting, or seeking a VIP experience, Kater makes a lot of sense. Check out our Experience Kater page to realize all the benefits of Kater.
How are drivers selected?
Our selection process is comprehensive and our drivers are highly experienced. On average our drivers have 16 years of driving experience and many hold Class 1 licenses. In order to apply to be a partner driver you must have at least a Class 5 license with over 2 years of non-learner experience. Additionally you must be over the age of 21. All drivers must pass a background check, an interview, online training session and test before getting access to the Kater platform. For more detailed information please see our partner page.
How are you different then a designated driving service?
Kater is a round-trip chauffeur service; this means our partners aren’t just drivers who get you from point A to B. Your professional driver is available during your entire booking time and even longer if you need to extend your booking time. Your personal chauffeur will drive you, open doors for you, run errands for you, pick-up family and friends for you and even fill-up your gas tank for you. They will also park your car at no additional cost.
Better yet, you never have to wait to be picked up or worry about extra charges that come with long distance travel or multiple stops. Kater allows you to enjoy a VIP experience so you can focus on what really matters to you.
How much will this cost me?
You are charged an hourly rate, so simply put the cost is $25 an hour to book with Kater.
What is your cancellation policy?
If you need to cancel a trip please cancel the trip within the Kater app. There is no cancellation fee if more than 2 hours’ notice is provided. If you cancel within 2 hours’ of your scheduled pick up time or if you are a no-show, there is a $50 fee to cover the cost of booking the driver’s time.
How does Insurance work?
Drivers will request proof of valid vehicle insurance from you. The driver will provide driving services for you, only if you maintain adequate automobile liability insurance that protects third parties.